AI-Powered Technical Support and Customer Service with Callby
Callby’s AI-powered representative manages the entire process seamlessly from the first customer interaction to issue resolution. It provides fast responses at every stage, from technical support to information sharing, offers smart product-specific solutions, schedules service appointments, and enhances the customer experience with 24/7 accessibility.
24/7 AI Customer Representative
Real-Time
Fault Reporting and Tracking
Voice and Visual Support
Automatic Issue Diagnosis
Müşterilerinizi Saniyeler İçerisinde Tanıyın ve Bekletmeden Bilgilendirin
Yapay Zeka Müşteri Temsilcisi (AI MT), müşteriyi tanıyarak ve problemini hızla analiz ederek CRM’deki geçmiş verileri ve entegre sistemlerdeki müşteri bilgilerini değerlendirir.
AI-Powered Solutions That Boost Customer Satisfaction
- Automatic Issue Diagnosis:
It quickly analyzes customer issues and offers solution suggestions. It stands out by identifying root causes swiftly and providing the most accurate solutions in the shortest time possible. - Instant Response:
It automatically answers frequently asked questions and minimizes waiting times. By saving time, it ensures customers have uninterrupted access to essential information and solutions. - Voice and Visual Support:
It helps customers resolve their issues by providing voice guidance and video tutorials, offering easily understandable support, especially for users who need technical assistance. - Remote Technical Support:
It solves problems by remotely accessing the customer's device. This feature increases customer satisfaction by providing fast solutions for urgent and complex issues such as software errors. - Advanced Call Routing:
When issues cannot be resolved, it transfers the customer to the appropriate department or specialist. Effective routing ensures efficient support and prevents time loss.
Smart Solutions for Technical Support
Callby AI maximizes user satisfaction by optimizing companies' operational processes in technical support services. It offers a distinctive solution with uninterrupted support, multilingual capabilities, and a pay-as-you-go model.
Invoice Inquiry and Payment Transactions
Fault Reporting and Tracking
Subscription Start and Termination Processes
Planned Maintenance and Outage Notifications
Energy Consumption Analysis and Savings Recommendations
Meter Reading and Update Transactions
Customer Feedback and Complaint Management
Communication Consent Update
Start the Transformation in Customer Service Now with Callby AI!
- Invoice Inquiry and Payment Transactions:
When customers want to check their bill amounts or make payments, Callby AI provides instant information and securely guides them through the payment process. - Fault Reporting and Tracking:
In case of unexpected power outages or water supply failures, customers can report the issue via Callby AI and track the process in real time.
- Subscription Start and Termination Processes:
Customers who want to start a new energy subscription or terminate their existing one can easily complete all necessary steps with guidance from Callby. - Planned Maintenance and Outage Notifications:
Customers are informed in advance about planned maintenance works or outages, helping minimize the impact of service interruptions. Customer preferences for the communication channel used for these notifications can also be quickly updated.
With these features, companies in the utility sector can boost customer satisfaction while maximizing their operational efficiency.
Request a Demo Now to Start the Transformation in Customer Service.
Let us help you grow your business with our AI-powered solutions!
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