1
Human-like communication
Instead of a robotic experience, it delivers natural communication that makes customers feel understood and stays aligned with your brand tone.
AGENTIC AI CUSTOMER REPRESENTATIVE
Understands Like a Human,
Manages Processes and
Takes Action:
AI Customer Representative
Callby.ai
Callby.ai is an AI customer representative that listens to customers across voice and written channels, understands their intent, and manages the entire process from start to finish.
20+
Years of Industry Experience
5+
Engineers
15+
Team Members
AI
Callby.ai Representative
Active Conversation
Omnichannel
Understands the customer’s request, maintains context, and performs the right action on your brand’s behalf.
1
Listens and understands the request.
2
Communicates in your brand’s tone.
3
Takes the necessary action.
About Us
Callby.ai is an AI-powered customer communication platform developed with the technological expertise of Arkenom. By bringing together all voice and written customer touchpoints under one platform, it enables businesses to deliver consistent, efficient and uninterrupted service 24/7.
With its advanced artificial intelligence infrastructure, Callby.ai responds to customer requests within seconds, increases operational efficiency, reduces costs and improves the overall customer experience. With easy integration, an omnichannel structure, multilingual support and a KVKK-compliant infrastructure, Callby.ai becomes a powerful technology partner throughout businesses’ digital transformation processes.
Today, Callby.ai helps businesses build stronger relationships with their customers across a wide range of scenarios, including sales, customer service, appointment management, collections, technical support, complaint management, request handling and customer information.
Voice Communication
Written Communication
Web Widget
CRM / ERP
Agentic AI
The Callby.ai Difference
Our biggest difference is that we understand the industry before the technology. Our team combines more than 20 years of call center technology and operational experience with Agentic AI to develop AI customer representatives that do not simply communicate, but also understand the customer, manage the process, and take action.
2
End-to-end process management
Manages processes such as request intake, routing, appointment scheduling, collections, complaints, and notifications within a single flow.
3
Omnichannel experience
Ensures consistent customer communication across phone, web widget, and WhatsApp channels.
4
Integration power
Works with CRM, ERP, PBX, and operational systems to connect customer communication directly to business processes.
5
Real-time insights
Generates meaningful data from conversations, helping teams continuously improve both performance and customer experience.
INTEGRATIONS
Integrate Callby.ai with Your Existing Systems
Bring your CRM, ERP, contact center and communication channels together on a single AI customer communication platform.
AI
AGENTIC AI
Callby.ai
SF
Salesforce
HS
HubSpot
ZD
Zendesk
SN
ServiceNow
ERP
ERP Systems
CRM
CRM Systems
SF
Salesforce
HS
HubSpot
ZD
Zendesk
SN
ServiceNow
ERP
ERP Systems
CRM
CRM Systems
WC
Web Chat
VC
Voice Channel
API
Custom API
WA
WhatsApp
PBX
PBX
CC
Contact Center
WC
Web Chat
VC
Voice Channel
API
Custom API
WA
WhatsApp
PBX
PBX
CC
Contact Center
TM
Request Management
AU
Automation
SAP
SAP
AN
Analytics
KB
Knowledge Base
BI
Business Intelligence
TM
Request Management
AU
Automation
SAP
SAP
AN
Analytics
KB
Knowledge Base
BI
Business Intelligence
Intelligence in every call,
satisfaction in every interaction.
Transform your customer communication with Callby.ai’s next-generation AI customer representatives.
Team
