Shipment Tracking
Live Support in E-Commerce with Callby
E-commerce customers now expect instant responses, quick resolutions, and seamless communication. With Callby, customers receive 24/7 support on frequently asked topics such as order status inquiries, shipment tracking, return processes, stock information, and campaign details.
Delivery Delay and Cancellation Notifications
Return and Damaged Product Status
Price Inquiry
Price Inquiry
Stock Information
Müşterilerinizi Saniyeler İçerisinde Tanıyın ve Bekletmeden Bilgilendirin
Yapay Zeka Müşteri Temsilcisi (AI MT), müşteriyi tanıyarak ve problemini hızla analiz ederek CRM’deki geçmiş verileri ve entegre sistemlerdeki müşteri bilgilerini değerlendirir.
AI-Powered Solutions That Enhance Customer Satisfaction
Success in e-commerce is measured not only by sales but also by the post-sale customer experience. At every stage from order to delivery, customers expect fast, clear, and personalized responses. This is where Callby comes in, combining the power of voice communication with artificial intelligence.
Customers can reach Callby for topics such as product information, shipment status, return processes, stock inquiries, and campaign details, and receive the answers they need within seconds.
Smart Solutions Tailored for the E-Commerce Industry
Callby provides instant 24/7 responses to various inquiries such as order status, return requests, product information, and delivery processes.
Order Tracking
Return and Exchange Processes
Coupon, Discount, and Campaign Information
Delivery Date Change
Multilingual Support
Shipment Information Inquiry
Start the Transformation in Customer Service Now with Callby AI!
- Order Tracking: Customers can check the current status of their order (processing, shipped, delivered).
- Shipment Information Inquiry: Callby provides details such as the shipping company, tracking number, and estimated delivery date.
- Return and Exchange Processes: Return or exchange requests are received, and customers are informed about the process.
- Coupon, Discount, and Campaign Information: Customers receive information about current promotions, discount codes, or campaign details.
- Product Information and Stock Status: Details such as the availability, price, and features of the product the customer is interested in are provided.
- Invoice and Document Requests: Callby sends documents such as e-invoices, order summaries, or delivery notes via SMS.
- Delivery Date Change: The delivery date can be updated according to the customer's request.
- Answers to Frequently Asked Questions: Quick responses are provided to common questions such as shipping times, payment options, and product warranties.
Request a Demo Now to Start the Transformation in Customer Service.
Let us help you grow your business with our AI-powered solutions!
Otomatik Geri Bildirim Anketleri
Çağrı Özetleri ile Bilgi Kaybını Önleyin
