--- title: "CallbyAI: 24/7 Smart Call Center Solution for E-Commerce Sites" description: 24/7 artificial intelligence-supported customer experience with CallbyAI in e-commerce processes such as order tracking, returns, product inquiries and campaign support. image: https://www.callby.ai/hubfs/logo%20beyaz.png --- [![callby.ai-black@2x](https://www.callby.ai/hubfs/callby.ai-black@2x.png) ![callby.ai-logo@2x](https://www.callby.ai/hubfs/callby.ai-logo@2x.png) ![callby.ai-black@2x](https://www.callby.ai/hubfs/callby.ai-black@2x.png)](https://www.callby.ai/tr/?hsLang=en) - [About Us](https://www.callby.ai/en/about-us) - Sectoral Solutions - [Energy](https://www.callby.ai/en/sectors-energy) - [Airlines](https://www.callby.ai/en/sectors-airlines) - [Finance & Banking](https://www.callby.ai/en/sectors-financeandbanking) - [E-Commerce](https://www.callby.ai/en/sectors-ecommerce) - [Tourism](https://www.callby.ai/en/sectors-tourism) - [Telecommunication](https://www.callby.ai/en/sectors-telecom) - [Technical Support](https://www.callby.ai/en/sectors-technical-support) - [Insurance](https://www.callby.ai/en/sectors-insurance) - [Public Communication Services](https://www.callby.ai/en/public-communication-services) - [Integration](https://www.callby.ai/en/integrations) - [Blog](https://www.callby.ai/tr/blog) - [English](https://www.callby.ai/en/sectors-ecommerce) - [Türkçe](https://www.callby.ai/tr/sektorler-eticaret) English [Get A Quote](https://www.callby.ai/tr/hemen-teklif-al?hsLang=en) - [About Us](https://www.callby.ai/en/about-us) - Sectoral Solutions - [Energy](https://www.callby.ai/en/sectors-energy) - [Airlines](https://www.callby.ai/en/sectors-airlines) - [Finance & Banking](https://www.callby.ai/en/sectors-financeandbanking) - [E-Commerce](https://www.callby.ai/en/sectors-ecommerce) - [Tourism](https://www.callby.ai/en/sectors-tourism) - [Telecommunication](https://www.callby.ai/en/sectors-telecom) - [Technical Support](https://www.callby.ai/en/sectors-technical-support) - [Insurance](https://www.callby.ai/en/sectors-insurance) - [Public Communication Services](https://www.callby.ai/en/public-communication-services) - [Integration](https://www.callby.ai/en/integrations) - [Blog](https://www.callby.ai/tr/blog) - [English](https://www.callby.ai/en/sectors-ecommerce) - [Türkçe](https://www.callby.ai/tr/sektorler-eticaret) [Get A Quote](https://www.callby.ai/tr/hemen-teklif-al?hsLang=en) # Live Support in E-Commerce with Callby E-commerce customers now expect instant responses, quick resolutions, and seamless communication. With Callby, customers receive 24/7 support on frequently asked topics such as order status inquiries, shipment tracking, return processes, stock information, and campaign details. [Get a Quote](https://www.callby.ai/en/get-an-offer-now?hsLang=en) Tarayıcınız video etiketini desteklemiyor. ##### Delivery Delay and Cancellation Notifications ##### Return and Damaged Product Status ##### Price Inquiry ##### Price Inquiry Shipment Tracking ##### Stock Information ### Recognize Your Customers in Seconds and Inform Them Without Delay The AI Customer Representative recognizes the customer, quickly analyzes their issue, and evaluates past CRM data and customer information from your integrated systems. ![callby-image21](https://www.callby.ai/hs-fs/hubfs/callby-image21.png?width=720&height=540&name=callby-image21.png "callby-image21") ## AI-Powered Solutions That Enhance Customer Satisfaction Success in e-commerce is measured not only by sales but also by the post-sale customer experience. At every stage from order to delivery, customers expect fast, clear, and personalized responses. This is where Callby comes in, combining the power of voice communication with artificial intelligence. Customers can reach Callby for topics such as product information, shipment status, return processes, stock inquiries, and campaign details, and receive the answers they need within seconds.   ### Smart Solutions Tailored for the E-Commerce Industry Callby provides instant 24/7 responses to various inquiries such as order status, return requests, product information, and delivery processes. Order Tracking Return and Exchange Processes Coupon, Discount, and Campaign Information Delivery Date Change Multilingual Support Shipment Information Inquiry ### Start the Transformation in Customer Service Now with Callby AI! - **Order Tracking:** Customers can check the current status of their order (processing, shipped, delivered). - **Shipment Information Inquiry:** Callby provides details such as the shipping company, tracking number, and estimated delivery date. - **Return and Exchange Processes:** Return or exchange requests are received, and customers are informed about the process. - **Coupon, Discount, and Campaign Information:** Customers receive information about current promotions, discount codes, or campaign details.   ![callby-image16-1](https://www.callby.ai/hs-fs/hubfs/callby-image16-1.png?width=720&height=920&name=callby-image16-1.png "callby-image16-1") ![callby-imag20](https://www.callby.ai/hs-fs/hubfs/callby-imag20.png?width=720&height=540&name=callby-imag20.png "callby-imag20") - **Product Information and Stock Status:** Details such as the availability, price, and features of the product the customer is interested in are provided. - **Invoice and Document Requests:** Callby sends documents such as e-invoices, order summaries, or delivery notes via SMS. - **Delivery Date Change:** The delivery date can be updated according to the customer's request. - **Answers to Frequently Asked Questions:** Quick responses are provided to common questions such as shipping times, payment options, and product warranties. ## Request a Demo Now to Start the Transformation in Customer Service. Let us help you grow your business with our AI-powered solutions! [Get a Quote](https://www.callby.ai/en/get-an-offer-now?hsLang=en) ![Vector](https://www.callby.ai/hubfs/Vector.svg) ##### Automated Feedback Surveys ![callby-icon3](https://www.callby.ai/hubfs/callby-icon3.svg) ##### Prevent Information Loss with Call Summaries ![callby-icon2](https://www.callby.ai/hubfs/callby-icon2.svg) ##### Data-Driven Strategic Decisions # A clear and bold heading ### Callby.AI AI That Doesn't Just Talk—It Manages Processes and Takes Action. [Request Demo](https://www.callby.ai/en/get-an-offer-now?hsLang=en) ### Callby - [About Us](https://www.callby.ai/en/about-us) - [Integrations](https://www.callby.ai/en/integrations) - [KVVK, Privacy and Information Text](https://www.callby.ai/en/kvkk-politikasi%CC%87) - [Cookie Policy](https://www.callby.ai/en/%C3%A7erez-politikas%C4%B1) ©2026 Callby AI [Linkedin](https://www.linkedin.com/company/callby/) [Instagram](https://www.instagram.com/callby.ai)