Take Customer Experience in Tourism to the Next Level with Callby!
Callby digitizes your hotel or travel agency’s call center processes, providing 24/7, multilingual, cost-effective, and highly efficient customer communication. It enables you to serve guests from all over the world in their native languages, answering questions about reservations, cancellations, tour information, or any hotel-related inquiries within seconds.
Reservation Processes
24/7 AI-Powered Customer Agent
Transfer and Transportation Services
Instant Room Rate Calculation
Müşterilerinizi Saniyeler İçerisinde Tanıyın ve Bekletmeden Bilgilendirin
Yapay Zeka Müşteri Temsilcisi (AI MT), müşteriyi tanıyarak ve problemini hızla analiz ederek CRM’deki geçmiş verileri ve entegre sistemlerdeki müşteri bilgilerini değerlendirir.
AI-Powered Solutions That Boost Customer Satisfaction
Callby fully digitizes the call center operations of hotels, travel agencies, and all tourism businesses with AI-powered solutions. Thanks to its 24/7 uninterrupted system, your customers have access to a support line at any time of the day. With the “Pay-as-You-Go” model, you only pay for actual interactions, providing a significant cost advantage in the tourism industry where seasonal demand fluctuates. It reduces the need for seasonal staff, eliminates training processes, and minimizes your operational workload.
Smart Solutions Tailored for the Tourism Industry
Callby enhances customer satisfaction and operational efficiency by providing solutions such as date changes, transfer details, and multilingual guest communication.
Instant Room Price Calculation
Check-in/Check-out Date Change
Multilingual Support
Transfer and Transportation Services
Reservation Processes
24/7 Availability
Start the Transformation in Customer Service with CallBy AI Today!
- Reservation Processes (Creation, Inquiry, Modification, and Cancellation): Callby handles reservation requests from guests, allowing the creation of hotel, flight, tour, or transfer bookings. It can inquire about existing reservations, update details such as dates or the number of guests, or cancel reservations entirely.
- Check-in and Check-out Date Changes: Guest requests to modify hotel stay dates are answered instantly. Existing reservations are retrieved from the system, availability is checked, and the process is completed.
- 24/7 Multilingual Support: One of the biggest challenges for tourism businesses is assisting guests in different languages. Callby provides multilingual support to overcome this challenge.
- Transfer Services and Transportation Requests: Customers can easily request services such as airport transfers, city transportation, or car rentals through voice commands.
- Additional Service Requests (Room Service, SPA, Extra Bed, etc.): Callby handles special guest requests such as meal preferences, SPA appointments, birthday decorations, extra pillows, and more.
- Automatic Responses to Frequently Asked Questions: Common questions like Wi-Fi passwords, breakfast hours, and pool availability are answered automatically.
- Sales-Oriented Recommendations: Callby can support sales activities by offering available promotions, room upgrade suggestions, and additional tour packages.
Request a Demo Now to Start the Transformation in Customer Service.
Let us help you grow your business with our AI-powered solutions!
Otomatik Geri Bildirim Anketleri
Çağrı Özetleri ile Bilgi Kaybını Önleyin
