CX360 Summit 2025: A New Communication Journey with Callby

In a world where digital customer experience is accelerating, events that bring industry professionals together are not just networking opportunities; they are also where innovation takes shape. This year’s CX360 Summit 2025 was exactly that kind of gathering.
The event took place at Swissôtel The Bosphorus, one of Istanbul’s most prestigious venues, and Callby took part in this important summit as a sponsor in partnership with MDYD.

A Hands-On Experience

This year we wanted our stand to be more than an information point; we wanted it to be a real experience. So we set up a special phone booth at the venue. Visitors stepped into the booth, made a real call through Callby and experienced how the platform works on the spot.
This let attendees not just hear about Callby, but try it first-hand. The surprise and curiosity on their faces were among the most enjoyable moments of the event for us.

Strong Interest and Valuable Feedback

Our stand was never empty throughout the event. Industry representatives, customer experience managers, technology leaders and professionals from different disciplines asked detailed questions about our platform, and many attendees saw for themselves how Callby transforms communication.

The feedback we received in these conversations was very valuable for understanding how our solution resonates in the field.
Callby’s flexible structure, integration capabilities and ease of use were among the most talked-about topics.

An Energetic Finale with an AirPods Giveaway

We also had a few surprises at the end of the day. With a giveaway organized especially for the event, we gave AirPods to 3 attendees.
The interest in our stand, the high participation in the giveaway and the winners’ excitement lifted the energy of the event even further.

Looking at the Future of the Industry Together

CX360 Summit 2025 was not just a sponsorship; it was also a collective brainstorm on the future of communication technologies.
It provided a valuable setting to meet the industry’s leading names, open the door to new partnerships and see up close where customer experience is heading.

At Callby, our vision is to help businesses deliver a faster, more efficient and more human experience in their communication processes. This event was a strong source of inspiration for shaping the next steps of that journey.

Thank You

We would like to thank the MDYD team for bringing this meaningful event to life, all attendees who visited our stand and every professional who took the time to talk with us.
At Callby, we are committed to redefining the future of communication, and every encounter on this journey matters to us.