Solimpeks × Callby: End-to-End Sales Automation with AI Outbound Calls
Who Is Solimpeks?
Solimpeks is a long-established brand in renewable energy and sustainable heating solutions, best known for its heat pump and solar energy systems. It serves both residential and commercial customers with highly energy-efficient products.
Why Did They Need an AI Outbound Solution?
Solimpeks wanted to manage growing demand for its heat pump products more efficiently and ensure its sales team spent time on the most promising prospects. The key goals were to:
- Reach potential customers quickly and systematically,
- Accurately gauge purchase intent for heat pumps,
- Automate the pre-sales qualification process,
- Deliver ready, qualified appointments to the sales team.
The Operational Challenges of Manual Sales Processes
For high-cost products with long decision cycles, such as heat pumps:
- Manual sales calls were inefficient in terms of time and staffing,
- All inquiries were handled with the same priority,
- Sales teams spent too much time on low-intent conversations,
- Appointment setting was neither standardized nor scalable.
The Solution: Callby AI Customer Agent
To meet these needs, Solimpeks integrated the Callby AI customer agent into its sales processes.
Callby’s role:
- Automatically calling potential customers on behalf of Solimpeks,
- Finding out through natural conversation whether they are interested in a heat pump,
- Providing essential product information,
- Booking appointments with the sales team for customers with purchase intent,
- Making all call outcomes measurable and reportable.
How Did Setup and Implementation Go?
- The Callby AI agent was customized to match Solimpeks’ brand voice and target audience.
- Call scenarios were designed with a simple, trustworthy flow that puts the customer experience first.
- Calls were managed to deliver a fully natural conversational experience.
Sales Results Achieved with Callby
After integrating Callby, Solimpeks achieved significant gains in its sales operations:
- High reach rate: A large number of potential customers were reached in a short time.
- Qualified lead segmentation: Customers genuinely interested in heat pumps were clearly identified.
- Efficient appointment setting: Ready, warm appointments were generated for the sales team.
- Positive customer experience: Calls were found to be smooth, clear and professional.
- Operational efficiency: Sales teams were able to focus their time on high-potential customers.
Overall Assessment: What Did AI Outbound Calling Deliver?
The Callby AI customer agent successfully automated the first-contact and qualification stage of Solimpeks’ sales process, reducing operational workload and increasing sales efficiency.
A Successful Model for AI-Driven Sales Automation The Callby × Solimpeks partnership
stands as a successful example of using AI to reach the right customer, at the right time, with the right touchpoint in the sales process.