--- title: Frequently Asked Questions | Callby.ai description: "Everything about Callby.ai's AI customer agent: pricing, setup, channels, languages, integrations and data security." image: https://www.callby.ai/hubfs/logo%20beyaz.png --- [![callby.ai-black@2x](https://www.callby.ai/hubfs/callby.ai-black@2x.png) ![callby.ai-logo@2x](https://www.callby.ai/hubfs/callby.ai-logo@2x.png) ![callby.ai-black@2x](https://www.callby.ai/hubfs/callby.ai-black@2x.png)](https://www.callby.ai/tr/?hsLang=en) - [About Us](https://www.callby.ai/en/about-us) - Sectoral Solutions - [Energy](https://www.callby.ai/en/sectors-energy) - [Airlines](https://www.callby.ai/en/sectors-airlines) - [Finance & Banking](https://www.callby.ai/en/sectors-financeandbanking) - [E-Commerce](https://www.callby.ai/en/sectors-ecommerce) - [Tourism](https://www.callby.ai/en/sectors-tourism) - [Telecommunication](https://www.callby.ai/en/sectors-telecom) - [Technical Support](https://www.callby.ai/en/sectors-technical-support) - [Insurance](https://www.callby.ai/en/sectors-insurance) - [Public Communication Services](https://www.callby.ai/en/public-communication-services) - [Integration](https://www.callby.ai/en/integrations) - [Blog](https://www.callby.ai/tr/blog) - [English](https://www.callby.ai/en/faq) - [Türkçe](https://www.callby.ai/tr/sss) English [Get A Quote](https://www.callby.ai/tr/hemen-teklif-al?hsLang=en) - [About Us](https://www.callby.ai/en/about-us) - Sectoral Solutions - [Energy](https://www.callby.ai/en/sectors-energy) - [Airlines](https://www.callby.ai/en/sectors-airlines) - [Finance & Banking](https://www.callby.ai/en/sectors-financeandbanking) - [E-Commerce](https://www.callby.ai/en/sectors-ecommerce) - [Tourism](https://www.callby.ai/en/sectors-tourism) - [Telecommunication](https://www.callby.ai/en/sectors-telecom) - [Technical Support](https://www.callby.ai/en/sectors-technical-support) - [Insurance](https://www.callby.ai/en/sectors-insurance) - [Public Communication Services](https://www.callby.ai/en/public-communication-services) - [Integration](https://www.callby.ai/en/integrations) - [Blog](https://www.callby.ai/tr/blog) - [English](https://www.callby.ai/en/faq) - [Türkçe](https://www.callby.ai/tr/sss) [Get A Quote](https://www.callby.ai/tr/hemen-teklif-al?hsLang=en) FAQ # Frequently Asked Questions Answers to the most common questions about Callby.ai's AI customer agent. [General](https://www.callby.ai/en/faq#sss-grup-1)[Setup and Integration](https://www.callby.ai/en/faq#sss-grup-2)[Features and Performance](https://www.callby.ai/en/faq#sss-grup-3)[Security and Data](https://www.callby.ai/en/faq#sss-grup-4)[Pricing and Support](https://www.callby.ai/en/faq#sss-grup-5) ## 01General ### What is Callby.ai and who is it for? Callby.ai is an AI customer agent platform that talks to customers 24/7 over phone, WhatsApp and web, understands their requests and takes action in your CRM/ERP systems. It is built for companies that run call center operations or handle high volumes of customer communication. ### Which industries and business sizes are your solutions suitable for? Callby.ai is used in [energy](https://www.callby.ai/en/sectors-energy?hsLang=en), [airlines](https://www.callby.ai/en/sectors-airlines?hsLang=en), [finance and banking](https://www.callby.ai/en/sectors-financeandbanking?hsLang=en), [insurance](https://www.callby.ai/en/sectors-insurance?hsLang=en), [e-commerce](https://www.callby.ai/en/sectors-ecommerce?hsLang=en), [tourism](https://www.callby.ai/en/sectors-tourism?hsLang=en), [telecommunications](https://www.callby.ai/en/sectors-telecom?hsLang=en), [technical support](https://www.callby.ai/en/sectors-technical-support?hsLang=en), [public communication services](https://www.callby.ai/en/public-communication-services?hsLang=en). It is built especially for companies with call center operations and high volumes of customer communication. With pay-as-you-go pricing, the solution scales with your communication volume. ### Which communication channels do you support? Inbound and outbound phone calls, WhatsApp, website chat (Webchat) and voice calls on the web (Webvoice), all managed from one platform. ### Which languages does it support? It speaks 30+ languages, so you can reach customers in their own language. ### How natural does the voice sound? Callby.ai uses a human-like voice with natural stress and intonation that matches your brand's tone. It handles interruptions and keeps the conversation flowing naturally. ## 02Setup and Integration ### Can we start without changing our existing infrastructure? Yes. Callby.ai integrates with your existing CRM, ERP and PBX systems, so you don't need to replace your infrastructure. ### Can it integrate with our existing systems (CRM, PBX, ERP, etc.)? It integrates with CRM, ERP, PBX and call center systems, and with custom APIs when needed. See our [Integrations](https://www.callby.ai/en/integrations?hsLang=en) page for details. ### Is it deployed in the cloud or on-premise? Both are possible. Callby.ai can run in the cloud or be installed on your own servers (on-premise). With the on-premise setup and the local LLM option, the AI also runs within your own infrastructure. ### Do you support custom integration or development requests? Custom API integrations and scenario configurations tailored to your organization are available. The scope is defined together with you during the [quote process](https://www.callby.ai/en/get-an-offer-now?hsLang=en). ### How long does setup take? It depends on the channels, scenarios and systems to be integrated. Our team listens to your needs and prepares a setup plan and timeline for you. ### How is it tested before going live? Scenarios are tested before going live and the AI's permission limits are defined. After launch, performance is measured and continuously improved. ## 03Features and Performance ### How many conversations can it handle at the same time? The AI customer agent can handle thousands of requests at the same time during peak periods, so your customers never wait in a queue. ### How are system performance and continuity ensured? Callby.ai is designed to run 24/7 without interruption. It can handle thousands of requests at the same time during peak periods, so your customers never wait in a queue. ### How do you report and analyze conversations? You can monitor calls live and track conversation summaries, sentiment analysis and quality evaluation from a single dashboard. The outcome of every conversation is measured and reported. ### Can calls be transferred to a live agent? Yes. Conversations the AI can't resolve, or that need a human, are transferred to a live agent. ### What is the difference between inbound and outbound calls? Inbound: incoming requests are answered, intent is understood, a record is created in the right system and the customer gets a clear answer. Outbound: appointment, collection, information, sales and win-back calls; actions such as booking appointments or sending payment links are completed, and every call is reported. ## 04Security and Data ### How do you ensure data security? Callby.ai's infrastructure complies with KVKK, Turkey's personal data protection law. For organizations that process sensitive data, an on-premise setup and local LLM option are available, so data is managed according to your own security policies. ### Where are customer data and conversation records stored? With an on-premise setup, customer data, call recordings and transaction history are kept within your own infrastructure and never leave it. ### How are authorization and access security handled? The AI customer agent only acts within the permissions defined for it. For topics outside those permissions, it routes the request to the relevant team or a live agent without taking action. ## 05Pricing and Support ### What is your pricing model? Callby.ai uses per-minute, pay-as-you-go pricing. Instead of a fixed license fee, you only pay for the minutes you use. Fill in the [quote form](https://www.callby.ai/en/get-an-offer-now?hsLang=en) for pricing tailored to you. ### Can I request a demo? Yes. Fill in the [quote form](https://www.callby.ai/en/get-an-offer-now?hsLang=en) and our team will contact you to show Callby.ai with your own scenarios. ### How can I get support outside business hours or in an emergency? You can submit technical support requests at any time through our [Customer Support Request Form](https://share-eu1.hsforms.com/2cUHlRhG7SOGg2G9H1w3EIA2ethmc). 24/7 · 30+ languages ### Can't find your answer? Tell us what you need and we'll show you Callby.ai with your own scenarios. [Request a Demo](https://www.callby.ai/en/get-an-offer-now?hsLang=en) ## Request a Demo Now to Start Transforming Your Customer Service. Let us help you grow your business with AI-powered solutions. [Request a Demo](https://www.callby.ai/en/get-an-offer-now?hsLang=en) ![Feedback survey icon](https://www.callby.ai/hubfs/Vector.svg) ##### Automated Feedback Surveys ![Call summaries icon](https://www.callby.ai/hubfs/callby-icon3.svg) ##### Prevent Information Loss with Call Summaries ![Data analytics icon](https://www.callby.ai/hubfs/callby-icon2.svg) ##### Data-Driven Strategic Decisions ### Callby.AI AI That Doesn't Just Talk—It Manages Processes and Takes Action. [Request Demo](https://www.callby.ai/en/get-an-offer-now?hsLang=en) ### Callby - [About Us](https://www.callby.ai/en/about-us) - [Integrations](https://www.callby.ai/en/integrations) - [KVKK, Privacy and Information Text](https://www.callby.ai/en/kvkk-politikasi%CC%87) - [Cookie Policy](https://www.callby.ai/en/%C3%A7erez-politikas%C4%B1) - [FAQ](https://www.callby.ai/en/faq) ©2026 Callby AI [Linkedin](https://www.linkedin.com/company/callby/) [Instagram](https://www.instagram.com/callby.ai) ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Callby.ai is an AI customer agent platform that talks to customers 24/7 over phone, WhatsApp and web, understands their requests and takes action in your CRM/ERP systems. 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