The energy sector is one of the areas where customer communication matters most. Power outages, fault reports and peak call moments in particular are among the processes that put the most strain on customer service operations.
This is where we took an important step together with Aras EDAŞ.
At Callby, with the AI customer agent we deployed in Aras EDAŞ’s customer service operations, we started a powerful transformation aimed at managing the surge during outages and redefining the customer experience.
In critical situations such as a power outage, thousands of customers get in touch at the same time to get information. Traditional call center structures struggle to handle this load.
With this partnership:
Thanks to Callby’s 24/7, uninterrupted and scalable architecture, peak volume is no longer a problem.
Unlike traditional systems, Callby doesn’t just answer questions.
This approach turns customer service from a support function into an active part of the operation.
During the launch, the system was tested on live calls and its real-time performance was experienced first-hand.
This was not just a technology launch; it was also a concrete demonstration of how customer experience in the energy sector can be transformed.
With this partnership:
The transformation we achieved with Aras EDAŞ shows that in the energy sector, AI is no longer just a support tool but a structure at the heart of the operation.
This launch is a strong example of Callby’s approach to redefining customer service.
In the energy sector, communication is now becoming: